FAQ

Watches and jewellery

• What is your procedure when it comes to purchasing items?

  Juwelier Burger stands for quality. Whenever we purchase an item, we always go through a number of steps.

  Read more about our approach here ›

• I would like to sell a watch. How should I submit this to you?

  You can, of course, drop by our shop. You can also use our response form. If you do that you can also send us a description and a number of photos. We will then contact you as soon as possible.

  I would like to submit an item ›

• How can I find out when my Rolex was produced?

  You will find a handy calculator on our website.

  Rolex production year calculator ›

• Can you contact me as soon as a certain type of watch comes in?

  If you indicate on our website which watch you are looking for, we will automatically let you know.

  I am looking for a watch ›

• How much platinum, gold or silver does my item contain?

  Products which contain precious metals will bear a hallmark.

  Read more here about these hallmarks ›

• Can you repair my watch?

  Yes, we can carry out all kinds of restoration and repair work on your watches.

My purchase

• Is the package insured when it is dispatched?

  We dispatch all items via FedEx and they are insured.

• I would like to return an item I have purchased. Is that possible?

  All our Internet purchases are subject to a 7 day right of return guarantee. If you wish to return an item, please do not hesitate to contact us.

  Read more here about guarantees and defects ›
   

• What is the delivery time?

  If an item is immediately available, we will dispatch it as soon as we have received your payment. Normally speaking you will than receive the item within one or two days.

  Read more here about despatching and delivery times ›

• What are the payment options?

  Online you can pay by MultiSafePay (incl. iDeal and Mister Cash), PayPal (incl. credit card) and bank transfer.

  Read more here about ordering and payment ›

• I am purchasing an item from outside the EU. What should I take into account?

  As a client from outside the EU you are yourself responsible for anything you import. You will have to pay any necessary import taxes and import fees.

  Read more here about purchases outside the EU ›

• For how long is the item I have purchased guaranteed?

  We give a 1-year guarantee on all clocks and watches from the date stated on the receipt and / or any applicable manufacturer’s warranty.

  Read more here about guarantees and defects ›

The shop

• Where can I park?

  Parking spaces are available in the streets near our shop (Stationsstraat, Lage Barakken and Wilheminasingel).

  View our location ›

• Where is your shop located?

  Our shop can be found at Stationsstraat 45 in Maastricht (in the neighbourhood known as 'Wyck').

  All contact information ›

• Are you open on Sundays?

  We are open every Sunday, except public/bank holidays, from 12:00 to 17:00H.